Question asked by Peter Joost Middag 7 years ago
Hi,
I paid an invoice but the money was returned because the bankaccount of the receiver is blocked.
How do I register the returned money (which is in fact also a little less because is was a payment in foreign currency and there of course is a difference between buying and selling foreign currencies)
Thanks for your help, it's much appreciated!
Hi Peter,
In this case, the best solution would be to process a refund. First, you should create a Refund Bill by clicking Copy for the original bill, however, the only difference would be to put a negative (-) in front of the gross value. Once this is done, you will have to process the return by heading to Money > Bank Account > Money In, fill in the details of the refund. On the explain page, you would have to select the same supplier in the From drop-down and allocate it to the Refund Bill created earlier.
Once this is done, click on the Refund Bill, scroll down to Payment History and click Options, then click FX to write of the remaining amount as shown below:
I hope this has been helpful!
Thanks,
Tommy
Best answerThanks, I will look in to it!
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