Question asked by Sanjay Khatri 8 years ago
Dear Support,
I raised a customer invoice in USD for 12th Sept with due date of 15th Sept 2017. The customer paid the required amount on 12th Sept yet on clearing the invoice and payment the system made a FX adjustment of Approx £436.. Can you explain why is that the case if the USD invoice is paid on same day. The invoice in question here is Invoice 88.
Appreciate if you can explain this.
Regards
Sanjay
Hi Sanjay,
I've just had a look and it appears the invoice was created with the exchange rate of 1.2964086001 whereas the payment uses a rate of 1.3168901328.
The default exchange rate for 12th September is 1.3168901328. I'm unable to see if this was manually changed or if the software provided the wrong rate when the invoice was initially changed but the way to fix it would be to delete the payment, edit the invoice to change the exchange rate and then reallocate the payment.
Please let me know if this raises any further questions.
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