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go cardless 0.01 set up payment received

Question asked by Mike Ashworth 2 years ago

hi,

i was just perusing clearbooks and noted that one item on a bank statement had not yet been explained.

when i set up my gocardless account, as part of the set-up process. i was sent a payment/credit of 0.01 from them.

how do i process this so far unexplained transaction from my bank account?

do i use the "transfer" tab as follows

Transfer from: barclays biz current Transfer to: Gocardless

4 Replies

Hi Mike,

I have just taken a look at your account. It appears that this was a payment made to GoCardless? Are you able to email into support@clearbooks.co.uk so I can discuss this further with you please?

Thanks,

Tommy

Hi Mike,

In this case, as you received the money from GoCardless, I would suggest setting up a customer named GoCardless and explain the transaction as a receipt from them.

Tommy

cheers. ive set up goCardless as a customer

i would use the refund tab for explaining the item?( gocardless customer does not appear if i use either the transaction or transfer tabs)

what "account" would i use for this sum?

it's not revenue, would i record it as "other income"

Hi Mike,

I have just taken a look at your account. It appears that this was a payment made to GoCardless? Are you able to email into support@clearbooks.co.uk so I can discuss this further with you please?

Thanks,

Tommy

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