Question asked by Sherine Lovegrove 6 years ago
I am trying to void an invoice that I seem to have repeated somehow. I have done what has been suggested but it seems that I am unable to do this as the system does not remove the voided invoice from the screen.
If I cannot do it please can someone do it for me
I am still not sure of what you mean by 'stopping the unpaid'.
The All tab shows Paid, Unpaid and Draft invoices. This is not like a recycle bin, it is an important list that shows all of the invoices in use.
If an invoice is not outstanding (outstanding means Unpaid), it is Paid and will, therefore, display in the Paid (and All) tab. To pay off an invoice, a transaction must be allocated to it. You should pick only one of the methods below, to do this.
If you are importing transactions to be explained
If you want to create a single transaction for an invoice ('The alternative approach' at the bottom)
How to record cash transactions
If you don't want to bother matching your bank account
Best answerHi Sherine,
What exactly happens when you click on Void? After you have voided the invoice and you click to go back to Sales> Invoices, what happens?
Hi Aran
Thanks for responding. There is still an unpaid invoice that is outstanding which I am trying to void as I keep getting reminders that it is still unpaid. However, it seems to have cancelled the others that were there but has left one.
I will try again.
Actually going back I can see that the invoices are still there - I really would like to clear the whole deck if I can so that no invoices show at all - is that possible.
I have to posted a screen shot here. Also I seem to have more than I actually billed to the client.
The Void tab cannot be cleared, unfortunately. It is there to keep a log of all of the invoices that have gone through the system- helpful to you if you are ever audited! Just treat it as a rubbish bin and work on what is in the other tabs.
Regarding the outstanding unpaid invoice, what do you mean by, "it seems to have cancelled the others that were there but has left one"? It sounds like Voiding one unpaid invoice has voided all the other unpaid ones (which is not something that can happen).
Ok I understand thaqt the all is a recycle bin. But I want that it shows that there are no invoices outstanding - can it do that.
So can it stop the unpaid or not
I am still not sure of what you mean by 'stopping the unpaid'.
The All tab shows Paid, Unpaid and Draft invoices. This is not like a recycle bin, it is an important list that shows all of the invoices in use.
If an invoice is not outstanding (outstanding means Unpaid), it is Paid and will, therefore, display in the Paid (and All) tab. To pay off an invoice, a transaction must be allocated to it. You should pick only one of the methods below, to do this.
If you are importing transactions to be explained
If you want to create a single transaction for an invoice ('The alternative approach' at the bottom)
How to record cash transactions
If you don't want to bother matching your bank account
Best answer
You must 