Question asked by R Jones 6 years ago
This is the message I am getting :Please note that a custom VAT report cannot be submitted to HMRC. To submit a VAT return please choose a HMRC supplied obligation period
Hi ,
Would it be possible to email contact support so we can investigate further? HMRC feed through the VAT return dates they know you should be submitting - you cannot create a custom return and submit that anymore.
Best answerHMRC feed through the VAT return dates they know you should be submitting - to whom? You? Me?
I received confirmation LAST WEEK that I had successfully authorised you. And I have not used the incorrect credentials.
I received this message on your software - and I still cannot get a straight answer as to why and why I cannot generate a VAT report.
:Please note that a custom VAT report cannot be submitted to HMRC. To submit a VAT return please choose a HMRC supplied obligation period
Hi,
As previously requested - would it be possible to email contact support. It is very difficult to know exactly what is wrong with your account without knowing your details. We do not request these on the public forum.
As for the obligations - they appear in Clear Books once HMRC are able to communicate them - if there are any problems with the sign up they will not send them to us.
If you have signed up to MTD you will have received a confirmation email:
https://www.gov.uk/guidance/sign-up-for-making-tax-digital-for-vat#what-happens-next
If you have not received this I would very much advise speaking to HMRC using the contact options below:
https://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-online-services-helpdesk
If you have received this contact contact support
I have had the confirmation email from HMRC.
You have sent me the link for the agent. I am not an agent. I am a small business.
The link is for both but it doesn't really matter as the guidance is the same for both too.
Have you added you VAT number in the Settings>Details&Tax menu:
You must 