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Question asked by clare gibson 5 years ago

I have just completed our first return using clearbooks for period up to 30/6/19. The figures are all fine - but I keep getting a message telling me the return could not be submitted and check my vat number. My vat number is correct and I've signed up to send via clearbooks... this is proving as annoying as i thought it would be . Can you help? Also customer service number says its incorrect - so the support is really poor that you provide.

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2 Replies

Hi Clare,

I am sorry you have had a bad experience. I am on hand to help though. I am not sure why our number appears to be incorrect but I shall look into why this is. If you could please email contact support with a contact number for you I will give you a call and we can troubleshoot this with you.

All the best,

Mohamed.

Best answer
5 years ago

Hi Clare,

I have just tested all of our numbers and they all appear to be working. Can I confirm the number that you attempted to call please?

All the best,

Mohamed.

5 years ago

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