Reconciling transactions to a bank account

Question asked by Richard Bingham 5 months ago

Hi I am new to this I have setup our bank feeds as we are an online seller on Ebay and have connected our business account and our paypal account but when I try to reconcile either a refund or a postage and packaging expense I keep getting the same errors. So with paypal when I try to add a refund I get this error "Paypal is a bank account. Clear Books thinks that Revenue is not normally associated with a bank account. Please change the Account or To/From. To ignore this warning resubmit this form." and with our TSB account i get the error when trying to reconcile a postage cost "TSB is a bank account. Clear Books thinks that Postage and packaging is not normally associated with a bank account. Please change the Account or To/From. To ignore this warning resubmit this form." Now i know i can just re apply the transaction and it will go threw but this is rather time consuming as I am having to do this twice with every transaction is there some way around this or is this how it is going forward or am i missing something here. Thanks for any advice Regards Mark

3 Replies

Hi Mark,

I understand. It sounds like when you are explaining the transaction you are using the Paypal or TSB contact in the from/to field. This is why the warning appears. We usually advise having a contact to represent where the money is coming from or going to. So creating a new contact would mean you would not receive this message anymore in future. What this contact would be, well. This is entirely up to you and preference.

All the best,

Mohamed.

Hi Mohamed

Thank you for your quick reply I actually worked it out for myself about an hour after posting the question. I realised that I was trying to assign just to the bank and not actually either a supplier or a customer. Felt pretty small when I realised but hey ho we all have to start somewhere.

Thanks Again Mark

Hi Mark,

I'm glad to hear that this is now working for you. Please do let us know if you need any further assistance.

All the best,

Mohamed.

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