Over-Payment

Question asked by Frank Roby 6 months ago

We did a duplicated payment run where we repeated a run from earlier on in the year. I have 15 payments, totalling £15,000, that I need to input against creditors, even though no invoices exist on these accounts. we have received refunds back from the creditors so I will need to match these over-payments to the refunds. How do I input the £15k onto the system, and how do I match against refunds ?

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Hi Frank,

It is not possible to match payments directly to refunds. In this case, you will need to create dummy bills, allocate the payments to these, then process the refunds separately.

For examples with screenshots, please see: How to refund supplier overpayments

Please do not hesitate to let me know if you are having issues with any step.

Tommy

Best answer
6 months ago

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