Revenue refund
Question asked by KIm Townsend 11 months ago
Does anyone know how to correctly show a payment back to a customer so that revenue reduces please? At the moment refunds seem to be showing as 'cost of sales'. Thanks
Hi Kim,
When explaining the transaction, can I confirm if you are using the Refund tab? You should be able to select Revenue in the account dropdown like so:
Tommy
Best answerThank you Tommy. The transactions seem to have been auto filed, so the button isn't shown. I have unallocated them but can't seem to see how to allocate them again. I have manually entered them as refunds, but of course now realise I have double transactions...the ones unallocated and the ones I have eneters manually
Hi Kim,
In this case, you must delete the manual entries. Once completed, if you head to the Dashboard > Bank accounts > All unexplained statements > Click on the Explained tab > Click into the relevant statement > Then click the Undo icon beside the transaction > Then, re-explain the refund.
Tommy
Hi Tommy. Absolutely brilliant - all done. Thank you so much. Kind regards. Kim
You must 