Problem when trying to explain transactions

Question asked by Vanessa Marchant 5 days ago

Hi all I am very new, so I am guessing this will be a silly question, but I have never used this type of software previously, so bear with me!

I have linked my bank account and have 8 unexplained transactions. I have added these to my accounts list giving them (hopefully) the correct account codes and types, but when I am in the 'Explain Bank Transaction' page - under the To* dropdown I can only see options for my bank account and personal transactions - none of my accounts are there.

Can anyone shed any light? Many thanks

clearbooks
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3 Replies

Hi Vanessa,

No problem, when explaining the transactions, you can type in the To dropdown to add a generic supplier name or individual supplier once you save the explanation. Alternatively, you can click Add below the To dropdown to if you'd like to add more details to the contact.

Please see: How to explain income and expenses on an imported statement

Tommy

Best answer
5 days ago

Hi Tommy Thanks for the explanation. So just to clarify there is no way to attribute the accounts I added directly to the bank transactions explanation?

Many thanks

5 days ago

Hi Vanessa,

When explaining the bank transactions, you should be able to select the account codes you have created. To ensure the account codes appear in the list, you must ensure you tick the Show in Sales or Show in Purchases tickbox under Settings > Account codes.

Tommy

21 hours ago

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