Question asked by Simon John Ward 6 days ago
I have made several mistakes with payments from my business account, which I cannot edit! They are showing up in my expenses when they are personal payments and should be ignored, I have put the wrong code in them and as the software says everything is reconciled I cannot delete it or edit it. Please be concise with how to do it as your previous instructions have sometimes taken my along time to work out.
Best regards
Simon
Hi Simon,
If it is just the account code you wish to edit, you can do so by heading to Dashboard > Expenses > Click on the PAY number > Click Edit > Amend the account code > Update.
Tommy
Best answerHi Simon,
Yes, you can do so by clicking the ? icon at the top right > Send us a Message.
To delete a record, you must click the PAY number (not the checkbox), then click Void on the next page.
Tommy
sorry meant delete not detail
Is there anyway to privately send you screen shots as I am finding it difficult to explain the issues I am having trying to use this software.
Within the expenses tab there are now multiples of the same entry although I have used the void button. Can I not just detail the entries as they are not attached to the statement.
Best regards
Simon
Hi Simon,
To remove the manual entries, you must head to Dashboard > Expenses > Click on the PAY number > Then click Void.
Tommy
Okay thats great, so I have undone all the transactions.
But how do I remove/delete all the expenses (alot of which were manually input) as they as still there, including the ones that were automatically transferred from the bank accounts that are personnel funds, which I got wrong but are still showing as valid expenses.
Best regards
Simon
Hi Simon,
In this case, if you head to Dashboard > Bank accounts > All unexplained statements > All > Then click 0 to explain, you should be able to click Undo All or click the Red Wheel icon beside a transaction to undo the explanation.
Tommy
I have searched for the word unreconciled in the search function to see what damage I will do if I just select every enter in my bank statement, but there is nothing.
So if I do this will I be able to redo it all without have to try and set up HMRC
Best regards
Simon
Im sorry but this is very stressful, why can I not edit things that I have made a mistake with (as I am trying to learn how to use it)
I have only a few days left to get this done as I am due in hospital next monday and will not be able to do anything for upto a month, I only had the appointment last week.
I want to edit the entries on the bank statement that has been reconciled, like I have said previously I have info that I have assigned the wrong account or code or what ever!!!!!
Is it possible to send images images privately to you as I dont want to attach info with my private data.
Best regards
Simon
Hi Simon,
It is only possible to reset the whole account via the Building Icon (top right) > Settings > Reset business. Once reset, you will need to reauthorise your Clear Books account again with your HMRC account.
Tommy
Sorry all but I cannot seem to be able to get anywhere!
So I think I need to start from the beginning again, so how do I delete everything except my HMRC link so I can hopefully input the data correctly this time as I have more knowledge based on my queries.
This software need some easy means of undoing steps.
As I said in my first query on this forum I have being doing my own sole trader tax returns for 10 + years and I just use a pen and paper to list everything, then collect all the electronic data, work out what are allowable expenses, salary, invoices, etc and input the data into the HMRC website, I always do the detailed cash based enter. I have all this data in front of me.
Best regards
Simon
Simon
You must 