Why are receipts being ‘explained’ without being allocated to an invoice?
Question asked by Katie Keat 3 days ago
Why are receipts being ‘explained’ without being allocated to an invoice?
A customer paid two invoices together and it shows as ‘explained’ on my bank feed. and it appears to have automatically have been ‘explained’ and assigned to ‘Revenue’.
I’d have expected this to be in my unexplained queue for me to allocate it to the correct invoices.
The automatic explanation of items is potentially useful but in this case it’s actually making it much more difficult to record payments. Am I doing something wrong?
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