Question asked by LJ Pritchard 3 weeks ago
The 'payment' in the red box doesn't exist in my actual bank account. The invoice is correct - as is the amount. However, it is being paid monthly - so far 4 payments of £25 have been allocated and the balance shows correctly as £200. So I don't get where this phantom payment has come from?
Hi LJ,
I have taken a look and can see this was a manual payment that was previously allocated to INV003739 but has since been deallocated.
In this case, if this payment does not exist in reality, you must click the amount, then click Delete on the next page. Also, when deleting payments from an invoice, you must click Delete and not Deallocate; as this will unallocate the payment so you can reallocate at a later date.
Tommy
Best answerThanks again Tommy - I'm taking a lot of your time at the moment! Can I just clarify, when you say 'manual payment' do you mean where you look at an invoice and click 'Record Payment'? Im not sure how I ever did this.
Hi LJ,
No problem at all, and yes, the manual payment is when you click Record Payment for an invoice.
Tommy
On a similar subject I have another weird one maybe you can help? I sent an invoice for £90 and the client appears to have paid 2 seperate payments of £45 on the same day - this is what shows in my actual bank account.
However, in the clearbooks bank statement only ONE payment of £45 shows along with an INV Payment record of £90 (unreconciled) which is NOT in my actual bank account.
As showing in Cleabooks:
[removed]
This is the actual bank record:
Thanks the one I meant to post is this:
Hi LJ,
No problem and in this case, you will need to delete the £90, this is another manual payment.
For the missing £45, you must head to Dashboard > Bank accounts > All unexplained statements > Click All > Click 0 to explain beside the May statement > Click the Deleted tab > Click the Blue Wheel icon to undo the deletion > Then you can re-explain this £45 transaction.
Tommy
You must 