PayPal payment part funded by current account

Question asked by Kevin Doran 11 years ago

Scenario:

  1. PayPal balance of £75
  2. Payment made of £100
  3. Difference of £25 topped up from current account

Judging by the conversation i've just had with a client, I presume the PayPal auto feed won't pick up on the £25 topup meaning we'll need to grab it from the current account import?

4 Replies

Hi Kevin,

Sorry for the delayed response.

It seems odd that the £25 from the bank account is not showing within the PayPal account. You are right in expecting to view this within your PayPal account. For the time being I can only advise you to manually transfer the £25 from the bank account to the PayPal account.

Many thanks,

Anan

Hi Kevin,

You are correct the automatic PayPal import tool will only pick up on the £75 PayPal balance and not the adjustment of £25 from the current account. However just to clarify have you actually paid in £25 physically to your PayPal account? If so then it will appear within the PayPal auto feed. Otherwise if this is just represented within Clear Books it will not appear.

Many thanks,

Anan

Hi Anan

I need to clarify with the client in all honesty as he's analysed the import himself.

At this point though my understanding is that the full payment of £100 has been deducted from the PayPal account within Clear Books without reflecting the £25 'topup' from the external source - in essence leaving the PayPal account looking like it's £25 overdrawn.

Spoke to the client, to clarify:

  • Payment made via PayPal (let's call it £100 just to keep things easy).
  • Balance on PayPal was £75 at the time of making the payment
  • The remaining £25 came from the bank account

The full £100 has been shown on the PayPal import as being the payment amount (which i'd expect), but the £25 bank funding is nowhere to be seen (i'd have expected to see a transfer in perhaps?) End result is the PayPal account within Clear Books showing as £25 overdrawn.

Questions/points:

  1. is that how the feed would generally work?
  2. if it is, i'm presuming we're expected to pick the 'transfer in' from the current account import?

Hi Kevin,

Sorry for the delayed response.

It seems odd that the £25 from the bank account is not showing within the PayPal account. You are right in expecting to view this within your PayPal account. For the time being I can only advise you to manually transfer the £25 from the bank account to the PayPal account.

Many thanks,

Anan

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