Still sending random invoices! You said this was sorted

She gets invoices on the first of each month but it's sent three over the last 3 days>

Hello Daniel,

The reason why there has been around 3 emails sent to Sue Hall is because the previous invoices have not yet been allocated as paid. This is let the system send an invoice prompt and invoice overdue email for the previous invoices.

The third email was from the newly created invoice dated today.

Please go to Sales > Emails > All and then filter by Sue Hall to get the details of the emails sent. They are for 3 invoices but 2 are overdue for payment.

To stop the system from sending prompts and overdue notices, you will need to mark the invoices as paid if they are or look into Sales > Emails > Settings and make some adjustments to the email settings you have enabled.

Hope that helps.

Vanish.

INV000017 is a new invoice that's been generated again today (I have not set this to go out) and then it sends a reminder the same day?

My point is, these invoices should not have gone out in the first place let alone send reminders

Hello Daniel,

I can see that the first email for invoice 17 was sent in the middle of the night but the second one may have been sent by yourself.

The invoices numbered 5 and 8 were from the auto settings under Sales > Emails > Settings, where we will send the emails for unpaid invoices automatically. That is the reason why there has been 3 emails sent in one morning.

Please can you review your email settings or mark the invoices as paid if they have been paid by the customer.

Vanish

I have not sent any invoices. The invoices should go out on the 1st of every month, not randomly in between

Hello Daniel,

Upon further investigation, these invoices have been created from a recurring template.

The template has a setting of every 4 weeks which is 28 days. This is most likely the reason why the dates are different to the first of every month.

Please can you ensure that the template has a frequency of monthly instead of 4 weekly.

I would suggest you change this current template and just put occurrences 3 to close this template. You will be able to add a new template starting for the month of 1st December, frequency monthly and the number of occurrences you need it to recur.

Vanish.

I;ve done as you suggested and yet again, another invoice has gone out to the same client

I don't want you to decide when I charge my clients!

Why can it not just work?

I have to delete invoices because it will look like I've earned more than I have! You should be able to delete invoices, that's stupid