Question asked by Tom Mills 10 years ago
Hi,
I am hoping you can help me to import a csv file into my clearbooks business account.
It is not working but has always worked until now..
Can i send you the file to try and import for me ?
Hope to hear from you soon, as I need to get it done asap.
thanks and best wishes,
tom
Hi Tom,
Yes, provided the format of the future csv files is identical to the csv file you submitted to myself, there shouldn't be any adjustments required to the mappings and therefore can still be in place for the next import.
If you need any further assistance then please don't hesitate to ask, as we are always more than happy to help. :)
All the best,
Shaz
Best answerHi Tom,
Please can you send the csv file to contact support, with some screenshots of the error messages you are receiving attached in the email as well.
Look forward to you response,
Regards,
Shaz
thanks Shaz, doing it now
email sent
Hi Tom,
Would it be possible if i could import the CSV file on your behalf?
Regards,
Shaz
Yes, please go ahead and let me know when its ready, and the steps you took in case i have this problem again.
is that okay ?
many thanks
tom
Hi Tom,
That's no problem at all.
Regards,
Shaz
Hi Tom,
I've done the import, please check to confirm all is good. Explanations on the steps I used to do this have been sent to your email.
Regards,
Shaz
Great thanks, looks perfect !
Can i just ask, the next time i do it will i have to make new mappings, or has the adjustment you made still be in place for the next import ?
Many thanks for you help :)
Hi Tom,
Yes, provided the format of the future csv files is identical to the csv file you submitted to myself, there shouldn't be any adjustments required to the mappings and therefore can still be in place for the next import.
If you need any further assistance then please don't hesitate to ask, as we are always more than happy to help. :)
All the best,
Shaz
Best answerExcellent, many thanks Shaz !
You must 