Importing Customer /Suppleir lists

Question asked by Charline Hurst 10 years ago

We have recently bought a new company and I am adding it to our portfolio.

On trying to import the customer name and address list I got an error message that several lines were blank, I deleted the blank lines, and tried to import again, and get the message that the customers already exist. I look in customers and not a soul to be seen!!!

Help please asap.

Thanks

Charlie

Write reply4

4 Replies

Hi Charline,

Could you possibly send the supplier list import file through contact support so I can test the file for you.

Additionally could you confirm whether you have deleted the mappings for suppliers by navigating Money > Import rules > Mappings?

Many thanks,

Anan

Best answer
10 years ago

Hi Charline,

Can you confirm the company name so I can look into this for you?

Many thanks,

Anan

10 years ago

Hi Anan

I managed to get the import to work, and now have a similar issue with Suppliers in another new company I have set up today (we have recently bought these companies and I am transferring them from sage!).

The company name is Telecom Solutions International Ltd

Thanks

Charlie Stripe 21 VN Ltd

10 years ago

Hi Charline,

Could you possibly send the supplier list import file through contact support so I can test the file for you.

Additionally could you confirm whether you have deleted the mappings for suppliers by navigating Money > Import rules > Mappings?

Many thanks,

Anan

Best answer
10 years ago

I will email over the file now for your attention.

I have checked the mappings and they do not appear to be deleteld.

To re-iterate, the company I am trying to import into is Telecom Solutions International Ltd (part of the Stripe 21 group).

Thanks

Charlie

10 years ago

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