Improvement: The way emails are sent by Clear Books

Hi Tatiana,

I've removed the screenshots to avoid sharing sensitive information with the community. However, I have passed this onto our developers to look into and will keep you updated.

Tommy

Thanks Aran

Just been to Xero's support page for email settings and not a SMTP of SPF in sight.

Anyway, not to worry , I can ignore it in CB

I get the error

"Invalid SMTP configuration: Authentication failed: Password command failed" when trying to use own SMTP details.

I can assure you the details are 100% correct, though :(

i am emailing now

Hi Tatiana,

Would you be able to send the error message you receive to support@clearbooks.co.k?

tried already various combinations including that

Hi Tatiana,

Are you able to try changing the SSL type to TLS and let me know if it works?

Tommy

hi, we are facing a difficulty confuguring the SMTP settings. I and following your step by step guide and copy-pasting our SMTP details from our outlook but the system still shows me error message that the port and server name configuration is wrong

Does anyone have any ideas of what I am doing wrong?

See picture of what I am entering. I have also tried entering 993

No problem, Paul.

This was only a problem for some customers who are mostly using the email clients listed in this guide. If you are not having problems then there is no need to be concerned and you can just continue as normal.

If you ever do encounter an issue with emails not being received, you should just go to the 'Account' page and change the 'From email address' to the Clear Books one. This new method is actually what other software providers use, which is why you may not have come across this before.

PS: My emails and those of my clients have always worked OK so, as and when we hit a problem, we'll contact support to sort it.

Thanks Aran.

I've just gone to the settings and home screens and I'm still as confused, I haven't played with SMTP settings for 10 years so have forgotten what they are and, as for "SPF", What The ????

I'm also struck that out of the 5 systems I or my clients use, CB is the only one to have thrown this up as a problem or rather provide a solution that requires the user to have detailed technical knowledge.

Wouldn't it have been easier to have found out how Xero, FreeAgent and even the grotty Kashflow do it, then copy them?

Hi Paul,

You can use either your own email address from which to send Clear Books emails (which is creating a problem with sending emails for more and more customers due to the external server use) or you can use the Clear Books email address which will send emails straight from us.

I thought I was "tech savvy" but I'm still left wondering "what?"