Unable to 'Explain' a customer credit

Problem reported by Graeme Loudain 9 years ago

Hello.

I have refunded a customer via Worldpay and created a Credit note. Value £180. The Credit note shows as -£180 in CB.

Worldpay have refunded the customer which shows as a Payment of £180 on the bank statement

I am trying to 'Explain' the £180 payment to a Customer.

CB is presenting me with a list of suppliers. So I try the 'Refund' tab to get a Customer list. When I use that, CB appears to double the value of the £180.

Could anyone tell me what I am missing please?

Thanks

Graeme

Solved
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5 Replies

Hi Graeme

Nice to see you ;-)

The first line is where you've gone wrong - in Clear Books credit notes can only be used to offset an invoice, not to exchange cash. So in this scenario you need to void the credit note you've created then simply use the refund tab to explain the money out.

9 years ago

Thank you Kevin. I didn't want to trouble you with my lack of knowledge of CB!

If I void the credit note, will I then not be missing a number in the invoice/credit sequence, something the VAT man does not approve of?

G

9 years ago

Possibly but I doubt they'll grumble for a credit note. Just keep a separate note if you feel the need (i.e blame Kevin!)

9 years ago

Just to add - the refund transaction generates it's own internal Credit note with a "SRF0000XX" reference and so this should keep HMRC happy. You can even PDF it but it looks silly.

The ability to pay off credit notes from the bank is still on the cards....might be a Happy Christmas?

9 years ago

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