Attachments

Problem reported by Georgia Gordon 10 years ago

When I create a new sales order or quote and I save it then go to attachments the system sometimes (not always, it random) will have attached multiple documents that have nothing to do with what I have created, this is before I have even gone it to attached anything at all, I will then have to unattach them and delete them before attaching the correct documents. The random documents are documents that are attached to other unrelated items but when I go to the item it hasn't unattached it from the item it does apply to it is still there.

I have uploaded a screenshot.

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2 Replies

Hi Georgia - as this has never happened with any Quotes etc I've raised, it might be a glitch in your data and so you are better raising a ticket (message) with support via "Need Help" and they can then login and examine your records to track down the problem.

10 years ago

Hi Georgia,

I'm sorry for the inconvenience this has caused you. Can I ask, have you deleted the attachments shown in the example above? As I have also been unable to replicate the issue at this end. It would be helpful if we could get a specific example of an invoice or PO this is happening on, as it is a random occurrence it is difficult to narrow down the cause once the attachments have been deleted.

If you wouldn't mind sending any further details you might have to contact support I can then investigate further for you.

Many thanks.

All the best,

Natasha

10 years ago

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