Recurring Invoice not working

Hi Shirley,

I'm really sorry about that. There is a small issue at the moment that is affecting recurring invoices and bills, the technical team are already aware of it and are currently working on a fix. This should be deployed sometime this evening, so everything should recur as normal from tomorrow. But I will post an update as soon as they confirm that everything is working as it should be. If you find that there is anything else that hasn't recurred properly, let us know and we can do those for you.

Apologies for the inconvenience this issue has caused you. If you need anything else, please do get in touch.

All the best,

Natasha

Hi Shirley,

Just to update you, the fix is live but there is a large backlog of items being worked through on the system, so everything is taking a bit longer to recur than usual. We're predicting that the system should finish generating everything outstanding by this evening. Anything due for tomorrow should recur overnight as normal. I can see some have been recurred for today, on one of your accounts, but if there are any you need recurring urgently send us the details to contact support and we can do those manually for you.

I hope that this has been helpful and apologies again for the inconvenience caused. If you need any further assistance, or find there are still any problems tomorrow, please do not hesitate to get in touch.

All the best and have a good afternoon,

Natasha