Bank account payments are being duplicated?

Hi Damien,

I am not sure why it would be giving you the message regarding duplicates if there are none in your file, however my first guess would be that if there are some blank rows in the file then those are probably what it is seeing as 'duplicates' and removing.

If you would like us to investigate further please raise a ticket with us by emailing contact support and attaching the file you are trying to upload.

I hope this helps.

All the best.

Hi I am importing bank statements and its removing 'duplicates' when there are none

Hi Daniel,

Unfortunately, it won't remove the duplicates. But those can be bulk deleted once you have explained what you need to on the statement. The guide here: https://www.clearbooks.co.uk/support/guides/explain/how-to-narrow-results-on-an-imported-statement/ shows you the steps to removing the duplicates in one batch. But I would advise only using this once you're sure that you've explained one of everything in the statement. Once that is done, I would be more than happy to remove the duplicates for you, if you wish.

All the best,

Natasha

Thank you. Wlll that de-dupe the wrong details on its on after a refresh?

Hi Daniel,

The team have just confirmed that the fix is completed and the Yodlee feeds are up and running again. Just a reminder that there will be duplicates after the first refresh, but the feeds will then work as normal after that.

Thank you for your patience whilst this was dealt with. If you need anything else, or require assistance deleting the duplicated transactions, please do let me know.

All the best,

Natasha

Hi Daniel,

I just wanted to update you on this. There is a fix for this now being applied to all affected accounts. So I will post another update once that has completed (hopefully in the next hour or so).

However we have been advised that due to the nature of the problem, once the fix is live users that have been affected will get some duplicates on their next refresh for each account. But after that initial refresh, everything should return to normal.

I'm very sorry for the inconvenience this problem has caused. If you need anything else in the meantime, please do let us know.

All the best,

Natasha

Hi Daniel,

This is a known issue with Yodlee at the moment. We have made them aware of it and are awaiting a fix from their end.

Our apologies for any inconvenience this issue may be causing you.

All the best.