Error marking invoice as paid

Problem reported by Warren Ayling 8 years ago

A customer paid an invoice through bank transfer into my bank account. But like a baffoon, I entered this as "Money In". I then saw the invoice was still unpaid, so I marked the invoice as paid. But then my bank statement showed to payments of the same value. So then I did a "Money Out" transaction with refund. And my bank account dropped. But then I saw an "unallocated cash" payment, so I deleted a payment against the invoice, but then my bank statement showed neither of the payments. Now I can't get bank statement and customer payment history to match. So confused. I simply want to be able to delete the "money in" transactions and return the invoice to unpaid, but no option to revert a paid invoice.

Any suggestions?

Thanks

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2 Replies

Hi John

To came back with the magic information; void Invoice and only delete the payment made against the invoice. I was then able to void the money in transaction and consequential refund that I used to try to rectify the mess I created.

Finally got back to where I was on Saturday. One click of the "Pay Invoice" and everything adds up again.

I won't be making that mistake again in the near future (can't say I won't make a another mistake in the New Year mind ;-)). My accountant is going to have a giggle when he sees the number of void transactions.

8 years ago

Hi Warren,

Are any of these transactions on a VAT return? If not then it is probably best to void the Money in transaction that you made and the refund. To delete a payment on a paid invoice you would just click on the invoice number and hit the void button - the system should then give you an option to delete payment or delete payment and invoice. I think it may be best to raise this as a ticket so we can have a look at your account and advise best.

https://www.clearbooks.co.uk/support/guides/getting-started-2/new-navigation-raise-support-ticket-within-clear-books/

8 years ago

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