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MTD for VAT pending

Problem reported by Helen 5 months ago

I have had this messaged since last Thursday when I went on the Government website to sign up for this. Is it something I have done wrong or is this normal.



3 Replies

Hi Helen,

I think I can help with this one. If you go to Tax > VAT > MTD Onboarding and then go to step 5 and deauthorise and then reauthorise. This should clear the issue.

All the best,


Hi Mohamed

Thank you i have done this and still no joy, I have the same message as before.

Hi Helen,

I'm sorry to hear that. Can I ask you to open a ticket with our support team by emailing support@clearbooks.co.uk. I can then investigate further into this for you.

All the best,


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