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EC Sales List submission failed

Problem reported by Jonathan Massheder 5 months ago

Just went to submit my 3-monthly EC sales list, everything worked fine, I hit 'Submit' and it went to the record page with the latest submission marked 'Pending'. After a few minutes I refreshed the page, and it changed to 'Failed'. No hint as to what had gone wrong. I submitted it again: same result.

How do I start troubleshooting this?

3 Replies

Hi Jonathan,

Can I ask you to raise this as a ticket by emailing support@clearbooks.co.uk please? I can then investigate this for you.

All the best,


Hi Jasper,

Thank you and you're welcome.

All the best,


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