Take a free trial of Clear Books Or take a look at our new product Clear Books Micro

EC Sales List submission failed

Problem reported by Jonathan Massheder 5 months ago

Just went to submit my 3-monthly EC sales list, everything worked fine, I hit 'Submit' and it went to the record page with the latest submission marked 'Pending'. After a few minutes I refreshed the page, and it changed to 'Failed'. No hint as to what had gone wrong. I submitted it again: same result.

How do I start troubleshooting this?

3 Replies

Hi Jonathan,

Can I ask you to raise this as a ticket by emailing support@clearbooks.co.uk please? I can then investigate this for you.

All the best,

Mohamed.

Hi Jasper,

Thank you and you're welcome.

All the best,

Mohamed.

Reply to this problem

Attach images by dragging and dropping or upload
 

Your comments will be public and can be answered by anyone in the Clear Books community.

Find out what we do and who we are