We really do apologise for the inconvenience.
There are two ongoing issues at the moment. For the Direct feeds, which is connected through the Metro app, Metro bank have identified the issue with the refreshing of data and are urgently working on a fix for this.
For the third party feeds, these are currently down due to a breaking change made recently. Our provider have provided an ETA of February for the release of a fix.
If transactions are urgent, you can always manually import a csv bank statement which can be downloaded from your Metro online banking.
I understand this may not be the most ideal workaround, please do let me know if you require any assistance importing and I am more than happy to walk you through this.