Unable to re-authenticate bank feed

Problem reported by Helen Hancock 3 months ago

My bank feeds need re-authenticating. I click "Re-Authenticate" and the new window pops up, I click Continue. and it tells me its failed and doesn't take me any further. Don't get as far as logging into bank as it doesn't request login.

4 Replies

Hi Helen,

Unfortunately, there is a known issue with the TSB bank feeds at the moment. We have escalated this with our Provider who are currently working with TSB for a fix.

Tommy

Has there been any progress with this?

@Tommy Chung any response on this please.

Hi John,

Unfortunately, the feed is still down. The task is currently with our Bank Feed provider's engineers. Once a fix has been released, I will update you immediately.

I do apologise for the inconvenience caused.

Tommy

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