Overdue payment reminders being sent when balance is £0.00

Problem reported by Barry Cope 5 months ago

Overdue invoice reminders are being sent for invoices where the balance is £0.00. The problem goes away if I deallocate and re-allocate the payment, but on historical invoices I can't do this because the payment was submitted on a VAT return.

Does anyone have an idea on how to stop these emails from sending? I don't want to turn off all reminders.

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1 Reply

Hi Barry,

Would it be possible to raise a ticket via the Need Help at the top right > Send us a message and include the company name in question?

Thanks,

Tommy

5 months ago

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