Bank Explain is defaulting to Transfer 50% of the time

Problem reported by Claire Hancott 3 months ago

The bank explain screen is selecting transfer way too much.

I have checked my rules, and i only have 4 rules for transfers, all of which are correct and none match this transaction.

I see transfer 50% of the time now, even when there is a matching invoice value it should suggest.

This has changed recently and is getting a lot worse, I've not had this problem before. It's multiple suppliers, values, descriptions etc there seems to be no pattern.

I have to click transaction, wait for it to load and then i can match to the correct invoice.

file

2 Replies

Hi Claire,

Our Developers are currently working on a task to override the AI suggest when there is an exact invoice match. We will also be looking to increase the confidence threshold for the AI prediction which should reduce the number of over-matching of transfers.

I will keep you updated!

Tommy

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