sorry we were unable to import this transaction -failed to create new contact

Problem reported by Adam Hill 1 month ago

I am getting a lot o error messages saying " sorry we were unable to import this transaction - failed to create new contact"

It occurs when I have to enter 2 or more payment details (received from) for a single bank transaction.

I enter all the details and then when I click to SAVE it the message comes up.

usually it accepts when I re enter all the details again but sometimes I have to enter more than twice.

this is frustrating.

could you tell me why this is happening please?

Write reply8

8 Replies

Hi Adam,

Could you please send us a screenshot of the error message please?

When logged in, you can do so by clicking the ? icon at the top right > Send us a message.

Tommy

1 month ago

I have done that now

1 month ago

Hi Adam,

Thank you, I have just replied to the ticket.

Tommy

1 month ago

hi is that sent by email?

1 month ago

Hi Adam,

Yes, could you please check your email inbox?

Tommy

1 month ago

ok. it says you fixed the issue. thanks

1 month ago

Hi Adam,

No problem, if the error reoccurs, please send us a screenshot of the error on the support ticket and I can escalate this with our Technical team.

Tommy

1 month ago

Still an issue. I have sent new email

1 month ago

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