Problem reported by Ai Tee How 11 years ago
I have some small unpaid balances on invoices which are to be written off as bad debts but there does not appear to be any option/facility within the customer section for this. Other than via journals, is there any other way I can write-off the balance within the sales/customer section so that the balances are eliminated?
SolvedHi Ai Tee How,
There's an easy way to process this. If you click into one of these unpaid invoice links, then scroll to the bottom and click on the options link to the right of the outstanding amount (view screenshot: http://prntscr.com/55n5qb). This will give you some options to the right, from which you'll need to click the write off button.
Enter the date, include a description in the description box and click the blue write off button.
I hope that this has been helpful. If you need any further assistance feel free to get in touch.
All the best,
Shaz
Thanks, Shaz - that's most helpful.
You must 