Bank Statement Import errors (with previously working set up)

Problem reported by Keith Pocock 11 years ago

I am trying to upload some bank statement CSV files. I have imported these loads of times previously, but haven't done so for 6 months or so. Now it is generating an error:

Import failed. Data has already been uploaded or incorrect file data.

The data has definitely not been uploaded already. So I deleted the mapping and tried again, but I am still getting the error.

I have checked the files in Excel and a text editor, they are definitely in standard CSV format (Date/Description/Amount/Balance).

Any ideas?

thanks

Solved
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3 Replies

Hi Keith,

Would it be possible if you could send in a copy of your bank statement csv file, so we could try and upload this on a test account to replicate the error message and from there be able to further investigate into the issue? I look forward to your response.

Kind Regards,

Shaz

11 years ago

Hi Shaz

Thanks for the reply.

Very happy to do that - where should I send it?

thanks

11 years ago

Hi Keith,

Please can you attach the file in an email to contact support with the subject reading FOA Shaz?

Thanks,

Shaz

11 years ago

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