User invites
Problem reported by Charline Hurst 10 years ago
Hi
I am trying to invite a new user, and he is not receiving the emails, I have now tried several times and also to his colleague !!
Can you please investigate ?
Thanks
SolvedSolvedSolved
Hi Charline,
Could you tell me which of your accounts this refers to, please?
Chris
This is for Telecom Solutions International Ltd.
Thanks
Charlie
Hi Charlie,
Has your colleague tried to look in their Spam folder as sometimes emails are mistakenly redirected there also?
Chris
They have checked the spam, we are a tech company so the obvious has all been investigated.
I have tried to send numerous times to :
bryanwallace@tsigroup.co.uk
and also to his manager
paulreed@tsigroup.co.uk
They are in Northern Ireland, but this shouldn't make a difference.
Can you please let me ASAP, as it is now quite urgent.
Thanks
Charlie
Hi Charlie,
I can see one pending for paulreed@tsigroup.co.uk which I can accept on their behalf. Would you like me to?
However, there is currently nothing in the system for bryanwallace@tsigroup.co.uk
Chris
We have solved the problem internally, Thasnk anyway
Glad it has been resolved.
Chris
You must 