User invites

Problem reported by Charline Hurst 10 years ago

Hi

I am trying to invite a new user, and he is not receiving the emails, I have now tried several times and also to his colleague !!

Can you please investigate ?

Thanks

7 Replies

Hi Charline,

Could you tell me which of your accounts this refers to, please?

Chris

This is for Telecom Solutions International Ltd.

Thanks

Charlie

Hi Charlie,

Has your colleague tried to look in their Spam folder as sometimes emails are mistakenly redirected there also?

Chris

They have checked the spam, we are a tech company so the obvious has all been investigated.

I have tried to send numerous times to :

bryanwallace@tsigroup.co.uk

and also to his manager

paulreed@tsigroup.co.uk

They are in Northern Ireland, but this shouldn't make a difference.

Can you please let me ASAP, as it is now quite urgent.

Thanks

Charlie

Hi Charlie,

I can see one pending for paulreed@tsigroup.co.uk which I can accept on their behalf. Would you like me to?

However, there is currently nothing in the system for bryanwallace@tsigroup.co.uk

Chris

We have solved the problem internally, Thasnk anyway

Glad it has been resolved.

Chris

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