Question asked by carl 9 years ago
Bank balance in Clearbooks and actual bank balance don't match? why is this? they both obviously started at zero
Can i reset it or have i done something wrong somewhere?
Hello Carl
If you let me know the name of your account or raise a ticket through the system I can have a look and come back to you.
Best regards
Latha
Best answerI have just found the first entry is wrong...
it shows a £3000 input from myself but £6000 balance in clearbooks... so it has got an extra £3000 from somewhere?
Hi Carl
There's obviously something missing if they don't match.
You need to perform a reconciliation....
Open up your bank statement in Clear Books for the month in question. Ensure the opening balance matches that of your actual bank balance then tick-off each transaction until you find the missing one(s).
There are ways you can do this in the system but that's probably your easiest starting point first time round.
You must 