Voided Invoices
Question asked by Geraldine Cook 9 years ago
Good Afternoon
Can you delete voided invoices permanently?
Thank you Geraldine
They're deleted as in no longer 'active' but they will always show in the void list so as to form a proper audit trail.
Best answerOkay thank you, its just whenever an invoice is created in error or somebody cancels an order i have clicked void as to delete.
If somebody cancels an order I would issue a credit note, you can then add a one line explanation to explain why it's been credited. At least that way there's a clear explanation for HMRC in the very unlikely event they ever take offence.
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