How do I post a refund against a credit note in a customer account?
Question asked by Charline Hurst 8 years ago
Thanks
Hi Charline - if you can't (or don't want to) delete the credit note, say if it's on a VAT return, then create a dummy bill to set the credit note against then, as Aran says, process the payment as a refund to the same account as the dummy bill.
Best answer
Hi Charline,
That can't be done because they are similar things- this is a system limitation. You should void the credit note and raise a refund in its place. Since it sounds like you have an existing invoice, you should just keep that.
You must 