Question asked by Laura Halle-Smith 8 years ago
Hi,
We are moving to take payments via GoCardless. I cannot see how this works without triggering payment requests on invoices one by one. I import out invoices on a monthly basis.
Please can you let me know how this would work?
Many thanks,
Laura
Hi Laura,
I'm still not entirely sure exactly what you're looking for, but I hope this helps.
Unfortunately, we do not support automatic payments when invoices are imported. I can put this forward as a suggestion for consideration, however.
In the GoCardless area (Tools> Integrations> GoCardless> Settings), one can select the box to automate payments. However, this will only work when the customer has an existing pre-authorisation with the proper amount when a new invoice is created manually.
In addition, when auto payment is enabled and a new pre-authorisation is added, existing unpaid invoices will be charged, which one may or may not want.
https://s3-eu-west-1.amazonaws.com/uploads-eu.hipchat.com/36185/4243934/EzFb6uYeBcnnzBI/upload.png
Best answerHi Laura,
Do mean that you import your invoices into your account from a file every month and want them paid off automatically via Go Cardless?
Hi,
Sorry no, we import our sales invoices from a csv file and then email out to our customers. I want to trigger the payments from our customers to us via gocardless.
Thanks
Hi Laura,
I'm still not entirely sure exactly what you're looking for, but I hope this helps.
Unfortunately, we do not support automatic payments when invoices are imported. I can put this forward as a suggestion for consideration, however.
In the GoCardless area (Tools> Integrations> GoCardless> Settings), one can select the box to automate payments. However, this will only work when the customer has an existing pre-authorisation with the proper amount when a new invoice is created manually.
In addition, when auto payment is enabled and a new pre-authorisation is added, existing unpaid invoices will be charged, which one may or may not want.
https://s3-eu-west-1.amazonaws.com/uploads-eu.hipchat.com/36185/4243934/EzFb6uYeBcnnzBI/upload.png
Best answerMany thanks, that answers my question. I would be grateful if you could put it forward as a suggestion.
You must 
