Help Credit Notes!

Question asked by Michelle Underwood 8 years ago

I processed and paid a purchase invoice for a training course which never took place. We then purchased a home based course from the same company so they issued a credit note for the full amount and refunded us the balance. I'm not sure how to work this in clearbooks as it doesn't see to do what I would like. I have processed the credit note (£2000 for example), allocated it partly to the new invoice (£1000) so now I need to show the remaining £1000 being refunded and the suppliers account with a balance of £0. Any help would be very much appreciated thanks.

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Hi Michelle,

At current, our software doesn't allow you to part pay credit notes. So, in this case, the best solution would be to remove the £2000 credit note, recreate this for the amount of the initial invoice; £1000. Then you should process the remaining amount as a refund by heading to Money > Bank Accounts > Money In for the relevant bank account > Fill in the Details and click Explain Money In. On the next page, click the Refund tab and fill in the details of the supplier and date of the refund then hit Add New Transaction. Please see the example below:

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Thanks,

Tommy

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8 years ago

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