Unallocated cash - no entity shown

Question asked by Kate Lloyd 7 years ago

Customers often overpay - and cheques/cash are banked for several customers together. So, when I am going through imported bank statements one banking entry may be for several customers. The system handles this OK until an overpayment is placed in trade debtors - which sends it through to unallocated cash. If the multiple banking entries are just for one customer this is fine - the unallocated cash can be allocated when their next invoice is produced. However, if there is more than one customer for the banking entry, the unallocated cash shows no entity - even though I have entered it - and cannot be allocated. Any ideas anyone? Sorry - quite hard to explain!

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5 Replies

HI Kate,

In the above screenshot, you can select the relevant customer in the Entity field. Once this is done, if you head to Money > Unallocated Cash > Click on Allocate which will pull up all the unpaid invoices for that specific customer. Is this not the case?

Please let me know, thanks!

Tommy

Best answer
7 years ago

Hi Kate,

No problem, glad I could help!

Thanks,

Tommy

7 years ago

Hi Tommy thanks for the help. That has worked - it was just a bit misleading because it looked like it would change the customer on all 3 entries linked to that payment rather than just the unallocated £30. But it has worked fine - thank you!

7 years ago

I don't want to link multiple entities to one unallocated cash - just one. But if you see the screenshots - when I click edit it doesn't let me link just the unallocated amount to any entity - only the entire banked amount

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7 years ago

Hi Kate,

Unfortunately, it is not possible to link multiple entities to one unallocated cash. However, to relink this unallocated cash to an entity, please head to Money > Unallocated Cash > Click on the Payment ID > Click Edit and you can select an entity.

All the best,

Tommy

7 years ago

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