Question asked by Lynton Clive Brinck 7 years ago
We received a payment in error from a customer in November. This was then paid back to the customer in December.
The transactions obviously span across two upload files, so I'm wondering how to allocate the transactions so that they essentially cancel each other out.
Bit of a beginner, sorry!
Hi Lynton,
No problem at all! In this case, for the first receipt, you should explain this by either allocating this to an existing invoice, or, alternatively, you can add as a new transaction from the explain screen. Please see example below:
Once this is done, for the next imported statement, you would explain the payment using the Refund tab (see below), where you can select the relevant customer (please ensure that the customer is also set as a supplier, this can be done when editing the contact).
Please let me know if there are any further issues.
Tommy
Best answerHi Lynton,
I'm glad I could help and welcome to the community!
Have a great day!
Tommy
Hi Tommy,
That's very helpful thank you.
It seems to have worked, great to have a forum like this if I get stuck or have questions.
Thanks again!
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