Invoice payment not assigned to actual invoice (from previous VAT period)

Question asked by Chris Bates 4 years ago

Hi - I have an invoice payment still showing as outstanding, though it has already been paid, back in October.

Not sure how that happened, as in how I mis-allocated the payment when reconciling the transactions.

Given the payment was in a previous VAT period, it will have already been submitted in a previous return - says 'this has been included on a previous VAT return and cannot be deleted'.

How therefore do I allocate the payment to the corresponding invoice? Do I have to Deallocate it first?

thanks

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3 Replies

Hi Chris,

I would advise raising this via our helpdesk if you need further assitance. This would be by emailing contact support.

All the best,

Mohamed.

Best answer
4 years ago

Hi Chris,

If the payment has been allocated to the wrong invoice, then yes, you would need to deallocate the payment and then you can allocate it to the correct invoice. I hope this helps.

All the best,

Mohamed.

4 years ago

Thanks Mohamed.

Having looked more closely - it does look like the payment HAS been allocated to that invoice, though this invoice is still showing as unpaid in the Invoices section.

Could we maybe arrange a phone call or webchat to work out what's the issue? thanks Chris

4 years ago

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