Question asked by Sam Jackson 4 years ago
Hey Clearbooks team,
I know this is just a plugin feature that you don't have control over, but I was wondering if you had any idea when the Tide bank feed might get back up and running? It's been down for quite a while now and I just wanted to be sure it's not something I need to do like remove and re-add rather than wait for the re-authenticate option to start working again?
Cheers
Sam
Hi Sam,
We've just got news from Tide that they've released the final fix. Could you attempt to re-add the feed and let me know if the problem persists?
Thanks,
Tommy
Best answerThanks Tommy, fingers crossed!
Sam
HI Sam,
Unfortunately, we are still awaiting a final fix from Tide who have been working closely with our Bank Feed provider. Based on the information I have, we are hopeful to see the light at the end of the tunnel next week.
We really appreciate your patience and understanding!
Tommy
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