TIde feed down for a while

Question asked by Sam Jackson 1 month ago

Hey Clearbooks team,

I know this is just a plugin feature that you don't have control over, but I was wondering if you had any idea when the Tide bank feed might get back up and running? It's been down for quite a while now and I just wanted to be sure it's not something I need to do like remove and re-add rather than wait for the re-authenticate option to start working again?

Cheers

Sam

3 Replies

Hi Sam,

We've just got news from Tide that they've released the final fix. Could you attempt to re-add the feed and let me know if the problem persists?

Thanks,

Tommy

HI Sam,

Unfortunately, we are still awaiting a final fix from Tide who have been working closely with our Bank Feed provider. Based on the information I have, we are hopeful to see the light at the end of the tunnel next week.

We really appreciate your patience and understanding!

Tommy

Thanks Tommy, fingers crossed!

Sam

Hi Sam,

We've just got news from Tide that they've released the final fix. Could you attempt to re-add the feed and let me know if the problem persists?

Thanks,

Tommy

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