Paypal automatic import - Nothing happening

Somehow clicking the confirmation email from clearbooks wasn't working, and it only started importing after Clearbooks manually confirmed the paypal import.

I'm glad it is working now, thanks for all your help.

https://secure.clearbooks.co.uk/community/problems/9790/paypal

I've got two clients with the same issue too - on hold with chat support as I write to see if they know anything.

Will update....

Hi Anna,

Please have a look at this short guide: https://www.clearbooks.co.uk/support/guides/integrations/paypal-import-tool-guide-2/ It should help you ensure that you have it set up and configured correctly. If you have tried all this and it still fails to import, please let us know.

Chris

Both of my clients are up and running now.

If I were you, i'd delete the PayPal a/c off ClearBooks completely (unless it's already got transactions in it) then start again. Worked for one of my clients yesterday, pulled in 150 transactions since.

Hi Kevin,

Thanks for looking into this. I had received the email and clicked the link though, and still get nothing through :/

Response from support:

Hi Kevin,

Further to our conversation via live chat.

I have liaised with the development team regarding the issue with your client's paypal import not working and the developers have informed me that the issue is to do with the client not having verified an email to allow this import between accounts to occur.

Therefore, please can you ask the customers to click on the verification link in the verification email sent to their inbox, if it's not there then it might be in their junk/spam folder and hopefully this will resolve the issue they are experiencing.