Problem reported by Karen Roberts 8 years ago
I have a sales invoice with a zero balance that is sitting in the unpaid list and also when I print a statement for this customer it shows but says 0.00 owing.
How do I get this off the statement and clear the invoice.
Thanks
SolvedHi Karen,
Apologies for the delay in response.
If you could forward this information to Support@clearbooks.co.uk.
I would be happy to investigate into what is causing this.
Thanks, Theo
Weird, I'd assumed it was a £0 invoice which does enable you to show it as paid or unpaid.
There may be a minute rounding difference created by the system, go to the options link in the payment section of the invoice and see if you can write it off, this might clear any fraction of a penny the system still thinks is outstanding.
Whether it does or not this sounds like a defect and so you should report it to contact support or send a message via the Help screen
There is no button stating this. It shows a box for quick pay?? but the payment has already been entered and allocated in April which has been through the bank rec
Hi Karen - if you go to the invoice screen you should see a "Mark paid" button, bottom right.
You must 