Allocation of Credit Note

Problem reported by Cecille Batestil 7 years ago

Hi,

We are not able to allocate a credit note to an invoice as in the attached file.

The reason could be that in the summary, the bill is showing that its fully paid when in fact the total bill amount is MYR 121,986.49 and payment applied total is only MYR 119,216.45 .

How could this be possible and how should we correct this to apply properly the outstanding credit note.

Thank you,

Cecille

file

Solved
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1 Reply

Hi Cecille,

I do apologise for the inconvience.

I have refreshed the invoice status as such returning it back to displaying as Part Paid rather than Paid. You should now be able to apply the credit note as desired.

7 years ago

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