Problem reported by Tony Crundell 1 month ago
have had multiple bank feed issues over the last few weeks, for both Barclays and Santander
both feeds have been deleted and readded only for plaid to lose the connection again less than 2 weeks later, both requiring feed to be reset again
Hi Tony,
Would it be possible to submit a support ticket and include the company name this issue relates to please?
Tommy
its across mulitple companies and clients
i submitted a support ticket previosuly, but the reply is just delete the feed and start again
thats been done and feeds are still breaking, there seems to be a clear issue with the feed provider
Hi Tony,
Thank you for bringing this to our attention. Could you please submit a support ticket including an example account this issue relates to?
I can then escalate the error logs to our Provider to investigate.
Tommy
Plaid hasn't worked properly for weeks now. I have deleted, reset up my bank accounts, reinstated connections, but it just always says disconnected.
Hi Pamela,
I have taken a look and can see your feed has imported up to date.
Tommy
Sadly my bank accounts now only appear when I log in on the tablet. I have no bank accounts when I log in on my phone and can't re-add them
Hi Pamela,
Would you be able to send a screenshot of this in our outstanding support ticket please?
Tommy
You must 